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FAQ | G&S Canvas Prints Cape Town
G&S Canvas Prints · Cape Town

Your questions, answered.

Everything you need to know before ordering — from photo quality to pickup.
Can't find your answer? WhatsApp us directly.

📸 Your Photo
What photo resolution do I need for a good print?
As a general guide, your photo should be at least:
  • A5 / A4 — 1MB or higher is fine
  • A3 / A2 — 2–5MB recommended
  • A1 / A0 — 5MB+ for best results
Most photos taken on a modern smartphone (iPhone or Android from 2018 onwards) will print beautifully up to A2. We check every photo before printing — if your image won't print well at the size you've chosen, we'll let you know before we start.
💡 When in doubt, just send it to us on WhatsApp and we'll assess it for free.
Can I send a photo straight from my phone?
Yes — WhatsApp your photo directly to 067 167 8451. One important note: WhatsApp compresses images when you send them normally. To avoid quality loss, when sending on WhatsApp choose "Document" instead of "Photo" — this sends the original full-resolution file without compression.
💡 Tap the paperclip icon → Document → select your photo from gallery.
Can you print old or scanned photos?
Yes, we print from scanned photos. For the best result, scan at 600 DPI or higher. Many print shops, pharmacies (like Clicks and Dischem), and libraries offer scanning services if you don't have a scanner at home. Send us the scanned file as a document on WhatsApp and we'll advise on the best size for your image.
Will you show me a preview before printing?
Yes. For larger or more complex orders we can send a digital proof via WhatsApp so you can confirm the crop and layout before we print. For standard single-canvas orders where the image is clear and well-framed, we'll flag any concerns and proceed unless you'd prefer to see a proof first — just ask.
Can you edit or enhance my photo?
We can make basic adjustments like brightness, contrast, and minor cropping. For significant edits — removing people from a photo, changing backgrounds, or major retouching — we'd recommend using a professional photo editor first. We're printers, not designers, but we'll always be honest with you about what will and won't look good.
🛒 Ordering
How do I place an order?
It's simple — everything goes through WhatsApp:
  • 1. WhatsApp your photo to 067 167 8451 (send as a Document for best quality)
  • 2. Tell us the size you want — A5, A4, A3, A2, A1, A0, or a custom size
  • 3. We'll confirm the price and check your photo resolution
  • 4. Pay via EFT and we'll start printing
  • 5. Collect or receive delivery within 3–4 days
How do I pay?
We accept EFT (bank transfer) and cash on collection. For EFT orders, we send you our banking details via WhatsApp once you've confirmed your order. We start printing once payment reflects. For cash, you pay when you collect.
Can I order for someone else as a gift?
Absolutely — gift orders are a big part of what we do. We can arrange for the recipient to collect (just give us their name), or we can arrange delivery directly to their address. We can also wrap the canvas if needed. Just let us know when you order and we'll make sure it's handled right.
Do you do bulk or volume orders?
Yes, and we reward volume orders with better rates. Whether you're ordering gifts for a whole family, printing for a school project, or buying corporate prints for an office — WhatsApp us with your quantities and we'll put together a custom quote.
📐 Sizes & Prices
What sizes do you offer?
Standard sizes run from A5 to A0:
  • A5 — 148 × 210mm — R149
  • A4 — 210 × 297mm — R240
  • A3 — 297 × 420mm — R340
  • A2 — 420 × 594mm — R600
  • A1 — 594 × 841mm — R900
  • A0 — 841 × 1189mm — R1300
We also do square canvases and fully custom dimensions — this is our speciality. Got an unusual wall? Send us the measurements.
Can you do custom sizes that aren't standard A-sizes?
Yes — custom sizes are one of our specialities. Many of our competitors only do standard A-sizes. We can print any rectangular or square dimension you need. Just WhatsApp us your exact measurements (width × height in mm or cm) and we'll quote you within minutes.
💡 Popular custom sizes: 600×600mm squares, 500×700mm, 300×900mm panoramic strips, and more.
What size should I order for my wall?
A good rule of thumb: your canvas should fill about two-thirds of the wall space you're putting it on. For a typical lounge feature wall (around 2m wide), an A1 or A0 works well. For above a couch or bed headboard, A2 or A1 is popular. For desk or shelf display, A4 or A5 is ideal.

Not sure? Send us a photo of your wall on WhatsApp and we'll recommend the right size — this is a free service.
Do you do square canvases?
Yes. Our popular square sizes are 200×200mm, 300×300mm, 400×400mm, and 500×500mm. They work especially well for Instagram-style portrait photos or as a set of matching prints on a wall. See our Single Squares page for pricing, or WhatsApp us for custom square dimensions.
🖼️ Quality & Materials
What material do you print on?
We print on 280gsm poly-cotton canvas — the same material used in professional art galleries. It's stretched over a solid wooden frame (not the cheap hollow staple frames you'll find elsewhere) and gallery-wrapped so the image wraps neatly around the edges. The result is a ready-to-hang piece that looks professional and lasts for decades.
What inks do you use? Will they fade?
We use eco-solvent inks which are UV-resistant and rated to last 75+ years indoors without noticeable fading. They're also better for the environment than standard solvent inks. The colours are vibrant, true to your original photo, and built to stay that way.
💡 Avoid direct sunlight for longest lifespan — treat your canvas like any piece of art.
What is "gallery wrapping"?
Gallery wrapping means the printed canvas is pulled tightly around the wooden frame — the image continues around the sides (typically 25–38mm deep) so there's no bare canvas border visible from the front or sides. The result is a clean, frameless look that hangs directly on the wall without needing any additional framing. All our canvases are gallery-wrapped and include hanging hardware.
What if I'm not happy with my canvas?
If there's a quality fault on our side — a print error, a defect in the canvas, a damaged frame — we'll reprint it at no charge. We photograph every finished canvas before it leaves us so we have a record. If you're unhappy for any other reason, talk to us — we'll always try to find a fair resolution. Your satisfaction matters to us more than a single sale.
🚚 Collection & Delivery
How long does it take?
Most orders are ready within 3–4 days from when payment confirms. Tight deadline? Let us know upfront — we accommodate urgent orders where possible. We'll always be honest if we can't meet a deadline rather than rush and deliver poor quality.
Where do I collect from?
Collections are from 11 South Avenue, Gleemoor, Cape Town. We're available Monday to Friday 8:00–17:00. We'll WhatsApp you when your canvas is ready and confirm a collection time. Parking is available on-site.
Do you offer delivery?
Yes, we can arrange delivery within Cape Town. Delivery cost and timing depends on your area — WhatsApp us your address when you order and we'll confirm the delivery fee. For outlying areas or other provinces, we can courier via a trusted service.
Does the canvas come ready to hang?
Yes. Every canvas comes with hanging hardware already fitted — just drive a nail into your wall and hang it. No separate frame to buy, no extra tools needed. It's truly a take-home-and-hang experience.

Still have a question? Just ask.

We're a small, personal business — when you WhatsApp us, you're talking directly to us. Most questions answered within minutes during business hours.

Or call 067 167 8451 · Mon–Fri 8:00–17:00